Absolute Citrin
by Richard Citrin

In last week’s Resilient Wednesday, I shared a story of a manager who was unsure she could trust her team members who were working from home. I asked her how she would know, and she quickly realized that her thoughts were only half-baked but focused on her gut feelings.
As a leader, it is sometimes too easy to “go with our gut” to determine how other people behave. While intuition is an appropriate tool, it is far better to go with the evidence of which behaviors people are demonstrating. This is a crucial element of our book, Strategy Driven Leadership, which I co-wrote with my colleague, Michael Couch. Observing and evaluating behaviors provide the facts that serve as the determinant of a quality, like trust
So, what are some behaviors we’d like to see from a trustworthy person (not in order of preference):
There are undoubtedly other “behaviors” that we look for in manifesting honesty, including collaboration and support, transparency, and integrity (where someone stands up for a value or belief they believe in following.) As you can tell by examining these behaviors, tracking and monitoring whether a person engages in them is possible.
As we’ve learned about the importance of trust in leadership and the behaviors that contribute to it, it’s time we all recommit to trust building. Whether you’re a leader or a team member, fostering trust is a responsibility we all share in creating a resilient and high-performing workplace. Here are three steps to take:
Remember, building trust is an ongoing process that requires consistent effort and attention. By taking these steps, you can contribute to a workplace where trust thrives, relationships flourish, and resilience strengthens. Together, let’s create a trust-centered culture that drives success.
In next week’s concluding session on “Who Do You Trust,” we’ll explore additional strategies and insights for fostering trust in our organizations. Stay tuned as we continue the journey towards becoming a trusted leader and team member.
© Richard Citrin 2023