Absolute Citrin
by Richard Citrin

Last week, I attended an event where the speaker discussed the trials and successes of his business over the past several years.
He pointed out that the company focused on creating an aligned culture where leaders listened to their team members and shared openly about how they approached Pandemic related issues. They held the belief that by engaging team members, avoiding uncertainty and listening to them, staff members would feel that their roles were respected and appreciated by the business leaders. At a practical level, the mission and vision for the company were constantly reinforced not just in words but also in deeds. They’ve been successful, as evidenced by their consistent rating as a “best place to work” by their associates.
One of the most common concerns I hear from employees and leaders is how difficult it is to operate in an information vacuum. Uncertainty creates panic and while leaders may not always have the answers to questions being asked, providing whatever information is available help clear the air. The Wall Street Journal reported yesterday that there is significant concern over at Twitter now that Elon Musk is buying the company. Right now, it is a muddy picture.
The speaker referred to clarity of information as a gift of kindness in the workplace. It’s a good gift to share and here are some ideas on how to do it.
Clarity of information is a gift that keeps giving. It grows trust exponentially and strengthens the internal core of resilience for everyone involved.
It’s also part of the new, kinder workplace.
© Richard Citrin 2022