You are what you think: Pay attention to the self-talk you say to yourself. If your thoughts start getting negative then turn them off and say something positive. The technique is known as “thought-stopping” and there is a satirical video done by TV psychologist Bob Newhart in which he demonstrates this technique . Use affirmations: While most of us are quick to give ourselves criticism, we are slow to acknowledge our successes. Give yourself a little bit of the credit...

for the next 15 minutes with people greeting me by my name and having my check-in material all ready as I approached the front desk. I was certainly made to feel welcome and I’ve already booked that hotel for another visit in a few months. While pivotal positions may be defined by work processes, it is also possible to craft your position into a more pivotal role. Many employees make the mistake of allowing their “value” to be defined by...

practice hole with a young 20 year old college golfer named Amy Bocerkstette. Amy is a special needs athlete and it is obvious from the video that both she and Gary had a great time. Amy played a famous par three where she put her first shot in the sand trap, followed up with an excellent sand shot out and then drained a right to left 15 footer. Gary shared that he kind of channeled Amy this weekend including her...

I came back at 4 PM…still no service. Now, I was a bit aggravated and called the front desk. I was told that their policy is that rooms don’t have to be cleaned until 5 PM. That’s was interesting I told them because my policy is 2 PM; but it is their hotel. When I came back at 5 after a workout, the room still wasn’t cleaned up. So much for policies, At this point, I thought it was time...

Know your priorities—You will spend your time on the things that you feel are most important—make sure you know what they are. Make a list of your priorities for the year and then cascade them down to what you want to do this week to achieve that goal—If you are a manager make sure that your team knows what the work priorities are for the year and for this week This can shift but make sure your people know what...