Three Steps to Hardiness

for the inevitable explosion. I asked him to explain what he meant. He told me that his boss had been really great to work with the past couple of months. His boss had some vacation time, was able to knock off early to play some golf and took his kids to a bunch of baseball games during the summer. But with school starting and the fall workload picking up, he expected him to become grouchy and demanding any day now....

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The Power of Story

“bones” of our story telling skills. As we were going around the room and working on our stories, one of the members mentioned that she uses storytelling as a way to help her team at work to “replay the tapes” of how they interact with customers and clients following sales and marketing meetings. When she first took over the group, her staff would come back from meetings and would be encouraged or dismayed about how their meeting went. She found...

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