When I asked what they thought their boss was referring to with each of those “2”s, their response was the same…”I’m not exactly sure” “John needs to improve on his communication skills” (which fell under managing his staff). “Heather is good with paperwork but she could do better in completing certain documents”. “John’s role in completing the annual budget is critical. He could make a better contribution here”. “Heather sometimes manages from the side”. I looked at some of these...